Making Every Bit Count !

Micro-Matic Research offers a comprehensive range of services designed to fit a product life cycle. Our products are increasingly sophisticated and designed to work within progressively complex environments. With this development trend in mind, we now provide an all-in-one service, based entirely on Internet technology and electronic mail, providing you with continuous technical support for all its products.

We recognize our customer needs vary, so we offer three maintenance programs. Your choice of maintenance-level depends upon your information system requirements, available skills, or age of the systems in place. Please read further for a description of each of these packages to decide which best matches your expectations.

Product Development

Micro-Matic Research recognizes three types of product developments :

• Technical status : Technical status changes result from product modifications required to correct malfunctions, fix previous corrections or sometimes overcome previous product limitations.
• New versions : The introduction of major versions arises from our desire to provide products in a technological state-of-the-art environment. This phenomenon is illustrated in the evolutionary development of operating systems which require adaptations and, therefore, new versions of the Micro-Matic Research products.
• New functions : For technical reasons, new functions are often introduced with new major product versions. New functions often originate as customer requests or special commercial requirements.

Customers may benefit from product developments in parallel with major version evolution without having to acquire other functions that may be of little value in their environments. This flexibility is taken into consideration when drawing up the customer's Maintenance Contract.

Do not hesitate to contact us for more information !